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RETURNS AND DELIVERY INFORMATION

Delivery Delays

Whilst we are continuing to fulfil online orders, we are operating with some delays.  This is as a result of a knock on effect of logistical shipping delays as well as production delays with some of our suppliers. If your order is significantly delayed we will be in touch however we would ask that you are patient during these times. Our team our doing their very best to proactively keep all impacted customers informed. If you have concerns over your order please contact us directly details outlined below.

We recommend monitoring your tracking number for up-to-date information on deliveries with DPD, as these vary from region to region depending on the backlog and/or volume with each depot. Because the situation is complex and constantly developing, our delivery times may also change, and we will endeavour to do our best to keep the information on our site up to date as well as on your order. Rest assured that we are following the situation closely, if anything changes, we’ll let you know.

We will do our best to communicate any expected delays directly to you, if your order is impacted. However please feel welcome to email us directly customersupport@byggebo.com or call us on +353469075177 if you have concerns.

Please be kind! Our team are doing their very best to ensure all our customers get their orders as quickly as is possible.

Please note: Delivery times below may be impacted.

DELIVERY INFORMATION FOR UK & IRELAND

EST. DELIVERY TIME

WE SHIP VIA OUR COURIER PARTNER DPD IRELAND. STANDARD DELIVERY TIMES FOR THE UK AND IRELAND ARE 2-3 WORKING DAYS

Public holidays and Christmas period may delay this time frame.

* Some items with custom features may have a longer delivery time

DELIVERY COST

SHIPPING FOR ORDERS OVER €75 IS FREE OF CHARGE

A SHIPPING FEE OF €6.99 IS CHARGED ON ORDERS UNDER €75

For Pushchairs Bundles & Furniture Sets a shipping fee of €20 applies.

Items not eligible for free delivery include:

Furniture items

Large sized items

Pushchairs & carseats

DELIVERY INFORMATION FOR EU

EST. DELIVERY TIME

WE SHIP VIA OUR COURIER PARTNER DPD IRELAND. STANDARD DELIVERY TIMES FOR THE UK AND IRELAND ARE 2-3 WORKING DAYS

Public holidays and Christmas period may delay this time frame. 

* Some items with custom features may have a longer delivery time 

ORDER DISPATCH TIMES

All orders placed before Midday will be dispatched the same day. All orders placed after Midday will be dispatched the next working day.   

DELIVERY COST

SHIPPING FOR ORDERS OVER €75 IS FREE OF CHARGE

A SHIPPING FEE OF €6.99 IS CHARGED ON ORDERS UNDER €75


For Pushchairs Bundles & Furniture Sets a shipping fee of €20 applies.

Items not eligable for free delivery include:

Furniture items

Large sized items

Pushchairs & carseats

Detailed information for delivery can be found under the Delivery tab of each individual product.

OUR SHIPPING POLICY

Prices for the products offered for sale in our online store do not include shipping costs. Our delivery charges and methods are as described on our website. Title for products purchased from our online store passes to the purchaser at the time of delivery by Bygge Bo to the freight carrier, but Bygge Bo and/or the freight carrier will be responsible for any product loss or damage that occurs when the product is in transit to you.

The products available on the store have been designed, marketed and sold for use by residents of the Republic of Ireland and residents of Northern Ireland. All safety warnings, information, instructions, packaging, in-box materials, mobile apps, and support services are provided only in English. You are responsible for complying with all applicable laws and regulations of the country for which the product is destined. We are not liable or responsible if you break any such law.

OUR RETURNS POLICY

We want you to love your Bygge Bo products as much as we do, but we understand that sometimes a product may not be suitable.

We are happy to accept returns for web orders within 28 days of receipt so long as the goods are unused, in their original packaging and in a fully resalable condition.

Returns received beyond this time will not be accepted, returns received not in a resaleable condition will not be accepted. To make a return please email customersupport@byggebo.com

OUR SHIPPING POLICY

Prices for the products offered for sale in our online store do not include shipping costs. Our delivery charges and methods are as described on our website. Title for products purchased from our online store passes to the purchaser at the time of delivery by Bygge Bo to the freight carrier, but Bygge Bo and/or the freight carrier will be responsible for any product loss or damage that occurs when the product is in transit to you.

The products available on the store have been designed, marketed and sold for use by residents of the Republic of Ireland and residents of Northern Ireland. All safety warnings, information, instructions, packaging, in-box materials, mobile apps, and support services are provided only in English. You are responsible for complying with all applicable laws and regulations of the country for which the product is destined. We are not liable or responsible if you break any such law.

OUR RETURNS POLICY

We want you to love your Bygge Bo products as much as we do, but we understand that sometimes a product may not be suitable.

We are happy to accept returns for web orders within 28 days of receipt so long as the goods are unused, in their original packaging and in a fully resalable condition.

Returns received beyond this time will not be accepted, returns received not in a resaleable condition will not be accepted. To make a return please email customersupport@byggebo.com

FAQ’S REGARDING RETURNS

I WOULD LIKE TO RETURN AN ITEM, WHAT SHOULD I DO?

Customers are responsible for all exchange shipping costs.  If you would like to exchange your product(s) for another product(s) OR for store credit within 28 days of shipping date please contact us at Customersupport@byggebo.com and we will organise for an exchange/refund form to be emailed across to you. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference. 

If you would like a refund for your product(s) please follow the instructions below

Customers are responsible for all return shipping costs. All refunds will be processed to the original payment method, less the cost of shipping, within 28 days of receipt of the product and credited back using your original form of payment. 

We always advise recorded delivery via your local post office or a courier. Please note Bygge Bo cannot be held responsible for returned items that are lost or damaged in the post.Please print and include this form or if you don't have a printer please make sure you include a note in your parcel with your NAME, ADDRESS and ORDER NUMBER (if possible). Please note any returns without NAME and ADDRESS may not be able to be processed. Make sure you retain the original packaging to avoid damage in transit. However, if this is not possible please pack the item in another cardboard box. Please submit your return request via email or bring your item for return into our store.

MY ITEM IS FAULTY OR DAMAGED, WHAT SHOULD I DO?

We take very good care to quality-check all items thoroughly before they are sent to our customers.  If however there happens to be an issue with your purchase we’d be happy to assist.

- If you receive any faulty items, please contact us immediately at customersupport@byggebo.com- We may ask you to send a photograph of the damage and will arrange for collection of the damaged items as applicable. All items returned as ‘faulty’ will be assessed thoroughly to confirm that the damage is due to a manufacturing fault and not wear and tear or intentional damage which cannot be covered by our returns policy. In some cases, the item may need to be sent to the manufacturer for them to investigate, which can take up to working 20 days.

- Faulty items returned after the regular returns period of 28 days can be professionally repaired and returned to you at no extra cost. If the item is unrepairable we will offer you a full refund, credit note or replacement (at our discretion) depending on the extent and nature of the damage.

We will send you a replacement if available, otherwise, a refund or credit will be issued at our discretion.

WHICH ITEMS CAN I RETURN/EXCHANGE?

All items from the website can be returned or exchanged within 28 days of receipt, except those outlined below. Return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift voucher can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded in cash or via another payment method.

RETURN EXCLUSIONS & EXCEPTIONS

SALE ITEMS: Please note items bought in sale periods (Black Friday, January sales etc) and items discounted for clearance, are excluded from being returned, unless there is a manufacturers fault with the item. This does not affect your consumer rights.

FURNITURE: Please note we cannot accept returns on furniture items unless they are manufactured faulty. If there are any issues please contact us in writing at customersupport@byggebo.com

SPECIAL/CUSTOMISED ORDERS: These products are non-refundable unless there is a fault with the product.

PUSHCHAIRS & CAR SEATS: Pushchair and Car Seat returns must be returned within 14 days of purchase/delivery are subject to a 15% of the value of your total order, restocking fee.

For HYGIENE reasons, we do not refund/exchange on bedding/mattresses/breast pumps or any other feeding related equipment.

- Sleep bags, pregnancy pillows, towels, bathrobes, mattresses and baby nests.

- No returns on baths, bottles and dummies, lotions and skin care products, changing mats, underwear, swimwear, headbands, and hats. Unless they are faulty.

MY ORDER IS INCORRECT OR MISSING ITEMS

Please ensure you check your order within 48 hours of receipt of your delivery. This means opening your boxes and checking all items including any flat-pack furniture, pushchairs, car seats etc.

Please report missing items, or order issues etc. to our team as per the below.

Any issues must be reported within this timeframe to customersupport@byggebo.com referencing your 1. Order Number, 2. Images and 3. Details of any issues/missing items.

Issues reported more than 3 working days post-delivery are not covered.