Customers are responsible for all exchange shipping costs.  If you would like to exchange your product(s) for another product(s) OR for store credit within 28 days of shipping date please contact us at Customersupport@byggebo.com and we will organise for an exchange/refund form to be emailed across to you. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference. 

If you would like a refund for your product(s) please follow the instructions below

Customers are responsible for all return shipping costs. All refunds will be processed to the original payment method, less the cost of shipping, within 28 days of receipt of the product and credited back using your original form of payment. 

We always advise recorded delivery via your local post office or a courier. Please note Bygge Bo cannot be held responsible for returned items that are lost or damaged in the post.Please print and include this form or if you don't have a printer please make sure you include a note in your parcel with your NAME, ADDRESS and ORDER NUMBER (if possible). Please note any returns without NAME and ADDRESS may not be able to be processed. Make sure you retain the original packaging to avoid damage in transit. However, if this is not possible please pack the item in another cardboard box. Please submit your return request via email or bring your item for return into our store.

We take very good care to quality-check all items thoroughly before they are sent to our customers.  If however there happens to be an issue with your purchase we’d be happy to assist.

- If you receive any faulty items, please contact us immediately at the form below. We will ask you to send photographs/videos of the damage and will arrange for collection of the damaged items as applicable. All items returned as ‘faulty’ will be assessed thoroughly to confirm that the damage is due to a manufacturing fault and not wear and tear or intentional damage which cannot be covered by our returns policy. In some cases, the item may need to be sent to the manufacturer for them to investigate, which can take up to working 20 days.

- It is your responsiblity to check your items, following delivery. Any damages incurred during transit must be flagged no later than 48 hours after delivery, or if over a weekend on the next working day. Bygge Bo cannot cover damages caused in transit, flagged after this timeframe.

- Faulty items returned after the regular returns period of 28 days can be professionally repaired, collected from our stores, or returned to you ( a delivery fee may be applicable). If the item is unrepairable we will offer you a full refund, credit note or replacement (at our discretion) depending on the extent and nature of the damage.

We will send you a replacement if available, otherwise, a refund or credit will be issued at our discretion.

Submit your faulty, damaged or missing part casehere.

All items from the website can be returned or exchanged within 28 days of receipt, except those outlined below. Return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift voucher can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded in cash or via another payment method.

SALE ITEMS: Please note items bought in sale periods (Black Friday, January sales etc) and items discounted for clearance, are excluded from being returned, unless there is a manufacturers fault with the item. This does not affect your consumer rights.

FURNITURE: Please note we cannot accept returns on furniture items unless they are manufactured faulty. If there are any issues please contact us in writing at customersupport@byggebo.com

SPECIAL/CUSTOMISED ORDERS: These products are non-refundable unless there is a fault with the product.

PUSHCHAIRS & Strollers: Pushchair and Stroller returns must be returned within 14 days of purchase/delivery are subject to a 15% of the value of your total order, restocking fee.

CARSEATS:For safety reasons we cannot take returns on carseats, unless there is a manufacturers fault with the item. This does not affect your consumer rights.. If you are unsure of the car seat you wish to purchase, please contact us in advance for assistance.

For HYGIENE reasons, we do not refund/exchange on bedding/mattresses/breast pumps or any other feeding related equipment.

- Sleep bags, pregnancy pillows, nursing pillows, towels, bathrobes, mattresses and baby nests.

- No returns on baths, bottles and dummies, lotions and skin care products, changing mats, underwear, swimwear, headbands, and hats. Unless they are faulty.

Please ensure you check your order within 48 hours of receipt of your delivery. This means opening your boxes and checking all items including any flat-pack furniture, pushchairs, car seats etc.

Please report missing items, or order issues etc. to our team as per the below.

Any issues must be reported within this timeframe.

Issues reported more than 3 working days post-delivery are not covered.

Submit your missing or incorrect order casehere.