RETURNS AND DELIVERY INFORMATION

Delivery Information

Lead times outlined on pre-order items i.e items not on stock, are indicative only, and may vary pending stock availability with each individual brand.

If your order is significantly delayed we will be in touch. If you have concerns over your order please contact us directly details outlined below.

We recommend monitoring your tracking number for up-to-date information on deliveries with DPD,

We will do our best to communicate any expected delays directly to you, if your order is delayed. However please feel welcome to email us directly customersupport@byggebo.com or call us on +353469075177 if you have concerns.

DELIVERY INFORMATION FOR IRELAND & N.IRELAND

EST. DELIVERY TIME

WE SHIP VIA OUR COURIER PARTNER DPD IRELAND. STANDARD DELIVERY TIMES FOR IRELAND & N.IRELAND IS 1 - 2 WORKING DAYS

Public holidays, Black Friday Sale period, Christmas & New Year periods may delay this time frame.

* Some items on a pre-order basis may have a longer delivery time. More information on lead times can be found on each product page.

DELIVERY INFORMATION FOR IRELAND & N.IRELAND

DELIVERY COST

SHIPPING FOR ORDERS OVER €75* IS FREE OF CHARGE

A SHIPPING FEE OF €8.99 IS CHARGED ON ORDERS UNDER €75

FREE DELIVERY - For Pushchairs, Travel System Bundles & Furniture & Furniture Sets

Oliver Furniture - Ad hoc pallet delivery fee's may be charged.

Items eligible for free delivery include:

Furniture items

Large sized items

Pushchairs

DELIVERY INFORMATION FOR EU

EST. DELIVERY TIME

WE SHIP VIA OUR COURIER PARTNER DPD IRELAND. STANDARD DELIVERY TIMES FOR THE EU ARE 2-10 WORKING DAYS, DEPENDANT ON EU COUNTRY

Public holidays, Christmas & New Year period may delay this time frame.

* Some items on a pre-order basis may have a longer delivery time. More information on lead times can be found on each product page.e

ORDER DISPATCH TIMES

All orders where the full order is in stock will be dispatched in 1-2 days. Sometimes we may split the delivery of your order where the minimum free delivery fee is met, depending on stock availability. If your order is under the minimum delivery fee, and you want items on your order earlier, you will be charged a shipping fee.

DELIVERY COST

SHIPPING FOR SMALL ITEM ORDERS IS €28.99

A SHIPPING FEE OF €38.99 IS CHARGED ON LARGE ITEM ORDERS.

A shipping fee of €18.99 is charged on all small item orders.

For Travel System Bundles, & Furniture Sets with multiple boxes and heavy weights shipping fee is calculated at checkout.

For single large item orders, such as a pushchair or one piece of furniture a shipping fee of €38.99 per piece applies.

Custom pallet shipping rates are available, please contact us for more information.

OUR SHIPPING POLICY

Prices for the products offered for sale in our online store do not include shipping costs. Our delivery charges and methods are as described on our website. Title for products purchased from our online store passes to the purchaser at the time of delivery by Bygge Bo to the freight carrier, but Bygge Bo and/or the freight carrier will be responsible for any product loss or damage that occurs when the product is in transit to you.

The products available on the store have been designed, marketed and sold for use by residents of the Republic of Ireland and residents of Northern Ireland. All safety warnings, information, instructions, packaging, in-box materials, mobile apps, and support services are provided only in English. You are responsible for complying with all applicable laws and regulations of the country for which the product is destined. We are not liable or responsible if you break any such law.

OUR RETURNS POLICY

We want you to love your Bygge Bo products as much as we do, but we understand that sometimes a product may not be suitable.
As part of our commitment to your satisfaction, we are pleased to accept returns* for web orders within 30 days of receipt. This applies as long as the goods are unused, in their original packaging, and in fully resalable condition with all tags attached. You are responsible for the return costs of the goods except where the Product (s) might have been delivered to you in error or where the Product is faulty or not as described. Alternatively, you can bring your return to a local Bygge Bo store.

*Please note, exclusions apply. Items such as Furniture, Personalised or custom-made products, such as 'Special Order' Pushchairs ordered to your specifications, including colour/configuration, engraving, and Products that cannot be returned for health or hygiene reasons, such as feeding equipment, bedding, mattresses, swimwear, hats, and pacifiers, are not eligible for return. Further details are outlined below under 'Exclusions'

OUR SHIPPING POLICY

OUR RETURNS POLICY

FAQ’S REGARDING RETURNS

I WOULD LIKE TO RETURN AN ITEM, WHAT SHOULD I DO?

Customers are responsible for all return shipping costs. If you would like to return your Product (s) for refund or exchange for another product(s) OR for store credit, your return must reach us within 30 days of receipt of your order. Please get in touch with us at Customersupport@byggebo.com, and we will organise for a returns form to be emailed to you.

Exchanging Your Purchase

If the replacement item is more expensive than the original purchase, you will be asked to pay the difference via e-invoice. Conversely, you will receive a voucher (credit note) or refund for the price difference.

Refunding Your Purchase

All refunds will be processed using the original payment method without delay or within 14 days of receipt of the return and credited back using your original form of payment. Delivery charges will not be refunded. And your return must be in an entirely re-saleable condition.

Return Best Practices

You are responsible for the return delivery costs. We always advise recorded delivery via your local post office or a courier. Please note that Bygge Bo cannot be held accountable for returned items lost or damaged in the post. The returned item must arrive with us in fully resaleable condition.

Repackage securely the item you are returning, making sure you retain the original packaging to avoid damage in transit. However, if this is not possible, please pack the item in another cardboard box. Please note that damage to the outer packing of the item you purchased, removed tags, open seals, or products that display use may void its return. Please submit your return request via email or bring your item to our store for return.

Please print and include this form, or if you don't have a printer please make sure you include a note in your parcel with:

Original Order Details

NAME, ADDRESS and ORDER NUMBER.

Please note returns must have this information be processed by our returns department.

MY ITEM IS FAULTY OR DAMAGED, WHAT SHOULD I DO?

We take great care to quality-check all items thoroughly before they are sent to our customers. If, however, there happens to be an issue with your purchase, we'd be happy to assist.

I received goods in damaged packaging, which resulted in damaged/missing products.

- If you receive a damaged delivery, please get in touch with us immediately at the email below. In your email, please include:

Photographs/videos of the damaged packaging and/or products
Details of any items you believe to be missing as a result of damages in transit
Your Original Order Number, name and contact details

It is your responsibility to check your items following delivery. Any damages incurred during transit must be flagged by 48 hours after delivery, or if over a weekend, on the next working day.

If you are missing items as a result of damaged packaging in transit we will aim to get the missing Product to you as soon as possible.

If a product is faulty as a result of damaged delivery the below will apply.

A product I have purchased is faulty.

If you encounter a fault with your Bygge Bo purchase, please get in touch with us at the email below. Please include in your email:

Photographs/videos of the faulty product/s
Photograph of the product batch code and serial number (if available)
Your Original Order Number, name and contact details

For items purchased online, Bygge Bo will arrange for the faulty item to be collected; you will be responsible for repackaging the item securely for transit. For in-store purchases, you will return the item to the store. All items returned as 'faulty' will be assessed thoroughly to confirm that the damage is due to a manufacturing fault and not wear and tear or intentional/accidental damage, which cannot be covered by our returns policy.

Suppose the fault occurred within 30 calendar days from the date you purchased and physically took possession of your Product in-store or from when your Product was delivered or collected for in-store or online orders. In that case, we can offer a repair to your current Product or exchange it for the same Product, provided the Product is still available or you can exercise the right to have your Product (s) refunded in full.

If the fault occurred after 30 Calendar Days from the date you purchased and physically took possession of your Product in-store or from the date your Product was delivered or collected by you for in-store or online Orders, but within six months you may exercise your right to a repair or replacement. If the repair or exchange option is not available, you have the right to a price reduction, which an appropriate deduction is to be agreed, or refund;

If the fault occurred after six months from the date you purchased and physically took possession of your Product in-store or from the date your Product was delivered or collected by you for in-store or online Orders, similar rights exist, provided that you can prove that the fault was present at the point of purchasing or delivery / collection of your Product. If, in unfortunate circumstances, a repair or replacement of the Product does not resolve the fault, we may make a discretionary deduction for fair use from any due refund.

Where the Product you purchased is covered via a manufacturer's warranty, in some cases, the item may need to be sent to the manufacturer for investigation, which can take a longer period of time to resolve. We will endeavour to do our best to manage this as quickly as possible.

We endeavour always to offer environmentally sustainable options for our customers and so where your Product is covered by the manufacturer's warranty, against manufacturing defect and found by us/them to have a manufacturing defect, we will at our discretion provide one of the following free of charge:

-A replacement self-fit part. Instructions will be provided where required.

-The repair carried out by an experienced technician at our manufacturer's service centre's service centre.

If we request an inspection of your Product and it is under review for repair, even if the Product is within the warranty period, Bygge Bo will assess the Product for expected wear and tear. Alternatively, if your Product is deemed irreparable or, based on cost, not viable to repair, then in Bygge Bo's sole discretion, a replacement refurbished Product may be provided.

Submit your faulty, damaged or missing part case by emailing customersupport@byggebo.com

MY ORDER IS INCORRECT OR MISSING ITEMS

Please ensure you check your order within 48 hours of receipt of your delivery. This means opening your boxes and checking all items including any flat-pack furniture, pushchairs, car seats etc. For orders with multiple items, your delivery may be split across mutple deliveries, please check the tracking number provided to you via email before raising a missing item claim.

Please report missing items to our team as per the below.

Any items missing from your order must be flagged within 30 calendar days from the date you received or collected the last item in your order. Bygge Bo cannot cover claims for missing items flagged after this timeframe.

Email us at customersupport@byggebo.com with the following information;

Photographs/videos of the items/parts you have received and details of the items/parts you believe to be missing
Your Original Order Number, name and contact details

WHICH ITEMS CAN I RETURN/EXCHANGE?

All items from the website can be returned or exchanged within 28 days of receipt, except those outlined below. Return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift voucher can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded in cash or via another payment method.

RETURN EXCLUSIONS & EXCEPTIONS

SALE ITEMS: Please note that items bought during discounted sale periods (Black Friday, January, Summer sales, etc.) and items discounted for clearance are excluded from being returned unless there is a manufacturer's fault with the item or the item is not as described. This does not affect your consumer rights.

FURNITURE: Please note we can only accept returns on furniture items if they are manufactured faulty or not as described. If there are any issues, please contact us in writing at customersupport@byggebo.com. The terms outlined under 'Faulty Goods' applies.

SPECIAL/CUSTOMISED ORDERS: These products are non-refundable unless there is a fault with the Product. This includes non-stock 'Special Order/Custom Order' Pushchairs or other products ordered for your specific requirements colours/fabrics/configurations, that we do not usually stock.

PUSHCHAIRS & STROLLERS: Pushchair and Stroller returns must be returned within 14 days of purchase/delivery are subject to a 15% of the value of your total order, restocking fee. Standard return terms apply.

CARSEATS: For safety reasons, we cannot take returns on carseats unless there is a manufacturer's fault with the item. This does not affect your consumer rights. If you are unsure of the car seat you wish to purchase, please get in touch with us in advance for assistance.

For HYGIENE reasons, we do not refund/exchange on bedding/mattresses/breast pumps or any other feeding-related equipment.

- Sleep bags, pregnancy pillows, nursing pillows, towels, bathrobes, mattresses and baby nests.

- No returns on baths, bottles and dummies, lotions and skin care products, changing mats, underwear, swimwear, headbands, and hats. Unless they are faulty.

Delivery Information

DELIVERY INFORMATION FOR IRELAND & N.IRELAND

EST. DELIVERY TIME

WE SHIP VIA OUR COURIER PARTNER DPD IRELAND. STANDARD DELIVERY TIMES FOR IRELAND & N.IRELAND IS 1 - 2 WORKING DAYS

DELIVERY INFORMATION FOR IRELAND & N.IRELAND

DELIVERY COST

SHIPPING FOR ORDERS OVER €75* IS FREE OF CHARGE A SHIPPING FEE OF €8.99 IS CHARGED ON ORDERS UNDER €75

DELIVERY INFORMATION FOR EU

EST. DELIVERY TIME

WE SHIP VIA OUR COURIER PARTNER DPD IRELAND. STANDARD DELIVERY TIMES FOR THE EU ARE 2-10 WORKING DAYS, DEPENDANT ON EU COUNTRY

ORDER DISPATCH TIMES

DELIVERY COST

SHIPPING FOR SMALL ITEM ORDERS IS €28.99 A SHIPPING FEE OF €38.99 IS CHARGED ON LARGE ITEM ORDERS.

OUR SHIPPING POLICY

OUR RETURNS POLICY

OUR SHIPPING POLICY

OUR RETURNS POLICY

FAQ’S REGARDING RETURNS

I WOULD LIKE TO RETURN AN ITEM, WHAT SHOULD I DO?

MY ITEM IS FAULTY OR DAMAGED, WHAT SHOULD I DO?

MY ORDER IS INCORRECT OR MISSING ITEMS

WHICH ITEMS CAN I RETURN/EXCHANGE?

RETURN EXCLUSIONS & EXCEPTIONS

Stay In The Know

SHIPPING FOR ORDERS OVER €75* IS FREE OF CHARGE

A SHIPPING FEE OF €8.99 IS CHARGED ON ORDERS UNDER €75

SHIPPING FOR SMALL ITEM ORDERS IS €28.99

A SHIPPING FEE OF €38.99 IS CHARGED ON LARGE ITEM ORDERS.